Frequently Asked Questions
See below the frequently asked questions about our products and delivery.
How can I return the ring?
You can return the order via the link below. Please note that the return period is only 21 days after placing the order.
Return Link
How do I determine the correct ring size and how do I order the right ring?
'When you place an order, you will first receive a sizing kit. This will help you determine the correct size. You can then provide your ring size by scanning the QR code on your sizing kit.'
What material is the ring made of and is it waterproof?
The ring is made of high-quality stainless steel and is waterproof up to 50 meters depth.
Which app does the Focus S1 smart ring work with?
Our Smart ring works with the personalized Q-ring app.
How can I optimally track my data?
There are a number of things important to obtain accurate data:
• Make sure the ring is fully charged
• Wear the ring on your index or ring finger
• Wear the ring with the sensors on the inside
• Update the latest version of the Q-ring app
• Download the latest software in the Q-ring menu
When all this is applied, the data is accurate.
Where can I find my track & trace?
'When the delivery service picks up your package from us, you will receive an email with a track & trace code.'
What should I do if my package has not been delivered while it is showing as delivered on the track & trace?
"First, take a good look around the house and at the neighbors. Wait another 2 working days to see if the package shows up; if it does not, please contact us."
Contact Ons
DO YOU HAVE A QUESTION?
Official Focus Store
Marconiweg 8b 4691SV Tholen
Support number: +31850601848
Email:Customerservice@officialfocus.com
Country: The Netherlands
Vat: NL867208454B01
CC: 95621067
Opening Time: 9-5 mo-fri